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Customer Service

Shipping & Delivery

FREE SHIPPING on orders of $89 or more (before taxes)
If the total amount of your order is $89 or more (before taxes), your order ships FREE!
We use CanadaPost Regular Ground Service or Canada Post Expedited Parcel Service for Free Shipping.
It usually takes 3-7 business days before your order is delivered.



Free Returns

We are committed to get you the right product to you

If you're not satisfied with what you've received just contact us through sales@fridge-filters.ca or call us at 1-888-902-5024 and we will issue a pre-paid return label for your purchase



Orders, Payment, Pricing & Promotions


We accept Visa, MasterCard and PayPal for orders placed online. We normally fill the orders within 1 business day of the order date. We also accept Cheque-by-Mail for payment method. In this case the order is filled upon receipt and clearance of the cheque. We reserve the right to make changes on our pricing reflected on our website, introduce new promotions or end existing promotions without notice. 



Viewing Orders


While placing you order you have the option to create an account (by defining a password while placing your order) or checkout as a guest. If you have an account with us you can view your order history by logging in to your account. If you had checked out as a guest and want to inquire about a specific order you can do so by using "ORDERS AND RETURNS" link on the site footer. For this you would need to provide some particular information to obtain access to the order you are inquiring about.



Updating Account Information

You can update your account information by logging into your account.


Making a Change on an Order

If you think you need to make a change on your order (address correction, name, change, delay shipping date, etc. you would need to contact us and provide the details of the change you would like to make. We would make every effort to accommodate the change on your order if your order is in a stage that would allow the change.